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Terms & Conditions

OliveBaby.ca (the "Site") is intended for the personal use of anyone interested in the purchase of the Site's products. By browsing and using this Site you agree to all terms and conditions listed here and below, and acknowledge that they are subject to revision from time to time without notice. You must exit this Site if you do not accept any or all of these terms and conditions, or are in a country where the use of this Site is not permitted. Any order and/or transaction conducted is subject to the terms and conditions outlined here and below.

Links to Other Sites:
This Site contains links to third party Web Sites. These links are provided solely for your convenience and/or the processing of your transaction. OliveBaby.ca does not endorse the content of such third party sites, have not reviewed such sites or all material linked to or contained within them, and are not responsible for the content of any such material. Your linking to any such site becomes your own risk and OliveBaby.ca will not be liable, indebted or responsible for any liability or damage caused by these external links. In the event you link to an OliveBaby.ca third party site such as our blog, Twitter or Facebook page, you must agree to the terms and conditions provided on the third-party site.

Privacy Statement
Any information communicated to the staff of OliveBaby.ca will be strictly held as confidential and will not be distributed to third party companies. The information submitted to the Site will be used solely for order fulfillment or to respond to enquiries from the sender. For more information on our privacy policy, please visit our privacy policy page.

Technical Issues
OliveBaby.ca cannot guarantee the functionality of this Site or that any errors, known or otherwise, are corrected, or that this Site or its servers are free of harmful elements such as viruses. By visiting and using this Site, you must assume full responsibility for the cost of maintaining the equipment used to access this Site. OliveBaby.ca shall not be liable for any damages related to your use of, or inability to access the Site. By accessing this Site, you are, in effect, agreeing to the terms and conditions and accessing this Site is entirely at your own risk.

Copyrights and Trademarks
The logo in any shape, color, variation and orientation and name "OliveBaby.ca" are registered trademarks of OliveBaby.ca. The display of the logo and name on any other website other than www.OliveBaby.ca is strictly unauthorized. Any downloading, copying or usage of trademarks is a violation of federal and common law and subject to legal action against those who mis-use it.

Brokerage and Customs Fees
OliveBaby.ca ships out of Ontario, Canada. Orders shipped to the outside of Canada are subject to brokerage and/or customs/duty fees. Please contact your local carrier (for example United States Postal Services in the USA) to find out approximate costs for your desired order.

Return Policy
At OliveBaby.ca, we fully stand behind our products and ensure a successful delivery of your order. If your order arrives damaged, tampered with or if you receive the wrong product, please inform us within 15 days and we will provide you with return instructions. Once the order is delivered to OliveBaby.ca with all the original packaging and tags, we will provide you with a full refund OR exchange of products. We believe 15 days is an adequate time window to receive your order, inspect and inform us with your intentions on returning the product. Refunds requested due to sizing, colour and/or any other reason other than the product being damaged will be accepted, however a re-stocking fee will apply. Please contact us prior to shipping your product back to OliveBaby.ca to find out the restocking fee. Fees range between 15% - 30%. Please read the product's page prior to ordering to ensure the product is what you would like to receive. Please do not take it upon yourself to return the products before contacting us first.  We'll provide clear instructions and an RMA (Return Merchandise Authorization) number . This will avoid any costs (brokerage/custom fees) associated back to you to process the refund.

WE WILL NOT SHIP TO P.O. BOX addresses

International Orders:

Our system currently ships to Canada, USA, United Kingdom and Australia. If you reside outside of these countries and would like to place an order, please contact us prior to placing your order and we will provide you with a quote.