All our orders are promptly received through an email notification (during office hours) or via mobile device. Once your order is placed, the order will be processed within the next 24-48 hours. We have a few products that are hand made on a per-order basis and have a longer lead time before we ship.
Most products are shipped with Canada Post so within 24-48 hours after placing your order, you will receive an email confirmation that your package has been shipped.
Once in a blue moon, a package gets lost in transit, delayed or misplaced so at any time, if you have any questions about the whereabouts of your package, feel free to email us at firstname.lastname@example.org. The odds are that if you are wondering where your package is, so are we!!